Courage, Kindness, NHS, Nursing

Listening and initiative 

Sometimes you may be told or asked to do something within your role at work . You have choices 

1.obey do as you are told 

2. Question why and discuss the options with the other person – you must  give sound évidence and / or explore feelings as to why you feel this way 

3. Decide against it – investigate the situation on your own and show initiative – keep safety and kindness as your prime outcomes  and aim 

Éveryone in every organisation should have a valid and listened to voice – sometimes others see things or situations that others might not be aware of . 

If you are the person being challenged take time to listen , appreciate that the other persons story is just as valid as yours . A senior role does not signify a reason to avoid being challenged . 

When the matter is resolved or not as the case may be – think carefully 

1. Is/Was either person showing initiative ? 

2. Did the challenge improve patient experience ? 

3. Did both parties feel equal in thoughts , voices and deeds ?

4. Was feedback positive or negative ? 

I have seen situations in my career where junior staff have challenged senior staff and been right but the matter has been brushed aside . In fact the junior team member was displaying leadership but due to the hierarchical view of the senior person no praise or feedback was given . 

This is a lost opportunity – to value a colleague to help them on their journey. Also to improve patient care .

When situations happen always look at the bigger picture . WHO is gaining ? WHO is losing out ? 

Are you developing leaders within your organisation or are you squashing them ? 

Listen to all voices matter how junior or senior – question in your own mind “would I ask that of myself ” evaluate feedback give praise and be thankful for initiative . 

Be a listening and compassionate leader 

Thank you for reading 


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