Sometimes you may be told or asked to do something within your role at work . You have choices
1.obey do as you are told
2. Question why and discuss the options with the other person – you must give sound évidence and / or explore feelings as to why you feel this way
3. Decide against it – investigate the situation on your own and show initiative – keep safety and kindness as your prime outcomes and aim
Éveryone in every organisation should have a valid and listened to voice – sometimes others see things or situations that others might not be aware of .
If you are the person being challenged take time to listen , appreciate that the other persons story is just as valid as yours . A senior role does not signify a reason to avoid being challenged .
When the matter is resolved or not as the case may be – think carefully
1. Is/Was either person showing initiative ?
2. Did the challenge improve patient experience ?
3. Did both parties feel equal in thoughts , voices and deeds ?
4. Was feedback positive or negative ?
I have seen situations in my career where junior staff have challenged senior staff and been right but the matter has been brushed aside . In fact the junior team member was displaying leadership but due to the hierarchical view of the senior person no praise or feedback was given .
This is a lost opportunity – to value a colleague to help them on their journey. Also to improve patient care .
When situations happen always look at the bigger picture . WHO is gaining ? WHO is losing out ?
Are you developing leaders within your organisation or are you squashing them ?
Listen to all voices matter how junior or senior – question in your own mind “would I ask that of myself ” evaluate feedback give praise and be thankful for initiative .
Be a listening and compassionate leader
Thank you for reading